Refund policy
Our 30-Day Happiness Guarantee
We want you, and the person you're giving it to, to love your order. If you're not happy with your piece, contact us within 30 days of delivery and we'll make it right. This applies to custom products too.
How to ask for a reprint or refund
Email support@printedlovegifts.com, or use the chat button on our site, within 30 days of delivery. Please include:
- Your order number
- A short note about what's not right
- A photo of the issue, if you can
We'll reply within 24 to 48 hours with a solution.
What we can do
- Reprint your piece if there's a printing defect or an error on our side
- Refund you if the piece isn't what you hoped for
- Offer store credit or an exchange when that's the better fit
Refunds go back to your original payment method. Your bank may take a few business days to show it.
What we can't do
- Accept a return or refund without contacting us first
- Accept requests made more than 30 days after delivery
- Change or cancel an order once it's in production, because every piece is made just for you
Check your details before you order
Because each piece is made from your photo and your choices, please review the design, name and shipping address before checking out. If you spot a mistake right after ordering, contact us right away and we'll do our best to fix it before production starts.
Giving it as a gift
If the person you gave it to isn't happy, we'll work with you to turn things around quickly.
Questions
We're happy to help at support@printedlovegifts.com or by text or call at 214-997-5056.