Frequently Asked Questions
What kind of photo should I upload?
We recommend a clear, front-facing photo of your petβs face with good lighting. The better the pic, the better your pants will look! Check out our photo guide.
Do I have to crop the photo myself?
Nope! Just upload the original photo. Our design team will cut out the face and work their magic.
Can I see a preview before it's made?
Yes! You can choose to receive a design proof via email. Make sure to check 'Design Proof' when placing your order.
What is the typical production time?
We ship your custom pants within 2β4 business days after receiving your order.
What happens if Iβm not satisfied with my order?
Even though this is a custom product, we offer a 30-day happiness guarantee. If you (or the lucky giftee!) arenβt happy with the result, weβll make it right or refund you. No fuss, no fine print. π
Can I use people instead of pets?
Absolutely! Upload photos of your favorite people or pets β or both!
How many pets or people can I include?
You can include up to 3 pets or people. Please upload clear photos and enter all names in the name field.
How long does shipping take?
It depends on your location: πΊπΈ US: 2β5 business days πͺπΊ Europe: 7β21 business days π Rest of World: 10β30 business days