FAQ

What kind of photo should I upload?

We recommend a clear, front-facing photo of your pet’s face with good lighting. The better the pic, the better your pants will look!

Do I have to crop the photo myself?

Nope! Just upload the original photo. Our design team will cut out the face and work their magic.

Can I see a preview before it's made?

Yes! You can choose to receive a design proof by email (and text, if you provide your number) — no extra charge. We'll send it within 12 hours of your order, you'll have up to 24 hours to approve it. If we don’t hear back in time, we’ll move forward with your original photo to avoid delays — your gift still gets made on time.
💡Just a heads up: selecting a proof might add 1 extra business day to production time.

Can I use people instead of pets?

Absolutely! Upload photos of your favorite people or pets — or both!

How many pets or people can I include?

You can include up to 3 pets or people. Please upload clear photos and enter all names in the name field.

Do you offer refunds?

Yes! Even though this is a custom product, we offer a 30-day happiness guarantee. If you (or the lucky giftee!) aren’t happy with the result, we’ll make it right or refund you. No fuss, no fine print 💜

What is the typical production time?

We ship your custom pants within 2–4 business days after receiving your order.

How long does shipping take?

It depends on your location: 🇺🇸 US: 2–5 business days 🇪🇺 Europe: 7–21 business days 🌏 Rest of World: 10–30 business days