Frequently Asked Questions

What kind of photo should I upload?

We recommend a clear, front-facing photo of your pet’s face with good lighting. The better the pic, the better your pants will look! Check out our photo guide.

Nope! Just upload the original photo. Our design team will cut out the face and work their magic.

Yes! You can choose to receive a design proof via email. Make sure to check 'Design Proof' when placing your order.

We ship your custom pants within 2–4 business days after receiving your order.

Even though this is a custom product, we offer a 30-day happiness guarantee. If you (or the lucky giftee!) aren’t happy with the result, we’ll make it right or refund you. No fuss, no fine print. πŸ’œ

Absolutely! Upload photos of your favorite people or pets β€” or both!

You can include up to 3 pets or people. Please upload clear photos and enter all names in the name field.

It depends on your location: πŸ‡ΊπŸ‡Έ US: 2–5 business days πŸ‡ͺπŸ‡Ί Europe: 7–21 business days 🌏 Rest of World: 10–30 business days