Privacy policy
Printed Love Gifts ("Printed Love," "we," "us") runs this store and website (the "Services"). This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. Printed Love is powered by Shopify, which hosts the Services and processes payments. By using the Services, you agree to this policy.
Information we collect
- Contact details such as your name, email, phone number, and billing and shipping addresses.
- Order and payment details such as what you bought and how you paid. Card numbers are handled by Shopify's secure checkout and its payment partners. We never see or store your full card number.
- Photos and personalization that you upload or enter to make your piece, such as pet photos, names, and design choices.
- Messages you send us by email, chat, text, or the contact form.
- Account details if you create an account, such as your email and order history.
- Device and usage information such as your IP address, browser, and how you move through the site, collected with cookies and similar tools.
How we use it
- To make, print, ship, and support your order, including making a design preview from your photo
- To process payments, prevent fraud, and keep the Services secure
- To answer your questions and send order updates
- To send marketing emails or texts if you sign up. You can unsubscribe at any time
- To understand how the site is used and improve it, and to show you ads for our products
- To follow the law and enforce our terms
Your photos
We use the photos you upload only to make your order and to help you with it. We don't sell your photos or use them to advertise without asking you first. Our upload tool and our print partner handle your photo so we can produce your piece, and your photo is deleted from the upload tool after a limited time.
Who we share it with
We share information only as needed to run our business:
- Shopify for hosting, checkout, and payments
- Print and fulfillment partners who make and ship your order
- Shipping carriers who deliver it
- Service providers for things like email, reviews, photo upload, customer support, and analytics
- Advertising partners, if you haven't opted out (see below)
- Authorities when the law requires it, or to protect our rights and the safety of others
If our business is ever sold or merged, your information may transfer to the new owner.
Cookies and advertising
We and our partners use cookies and similar tools to keep your cart working, measure traffic, and show relevant ads. Depending on where you live, you can opt out of the sale or sharing of your information for targeted advertising on our Your Privacy Choices page. If your browser sends a Global Privacy Control signal, we treat it as an opt-out request. You can also change your browser settings to limit cookies, though parts of the site may not work as well.
Your choices and rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you
- Ask us to correct or delete it
- Ask for a copy of it
- Opt out of the sale or sharing of your information for targeted advertising
- Withdraw consent where we rely on it
To make a request, email support@printedlovegifts.com. We may need to verify your identity first. You can ask an authorized agent to make a request for you, and we may ask for proof they're acting for you. We won't treat you differently for using your rights. To stop marketing emails, use the unsubscribe link in any email.
How long we keep it
We keep information as long as we need it to run your order, provide support, meet legal and tax requirements, and resolve disputes. After that we delete it or remove what identifies you.
Security
We use reasonable safeguards, and Shopify secures checkout and payments. No method of sending or storing data is perfectly secure, so we can't promise absolute security.
Children
The Services are not meant for children, and we don't knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we'll delete it.
Links to other sites
Our site may link to other websites. We're not responsible for their privacy practices, so please read their policies.
Shopify
The Services are hosted by Shopify, which collects and processes information about how you use the Services. Learn more in the Shopify Consumer Privacy Policy, or visit the Shopify Privacy Portal.
Changes to this policy
We may update this policy from time to time. When we do, we'll post the new version here and change the date at the top.
Contact us
Questions about your privacy? Email support@printedlovegifts.com.